{"id":25,"date":"2026-11-13T07:15:52","date_gmt":"2026-11-13T07:15:52","guid":{"rendered":"https:\/\/epimelio.com\/faq\/"},"modified":"2026-11-13T07:15:52","modified_gmt":"2026-11-13T07:15:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/epimelio.com\/el\/faq\/","title":{"rendered":"\u03a3\u03c5\u03c7\u03bd\u03ad\u03c2 \u0395\u03c1\u03c9\u03c4\u03ae\u03c3\u03b5\u03b9\u03c2"},"content":{"rendered":"\t\t
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Frequently asked questions<\/p>

How can we<\/span> help you?<\/span><\/h1>

Answers to the questions salon owners ask us most. Can\u2019t find what you are looking for? Write to us.<\/p><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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FAQ<\/p>

Everything<\/span> you wanted to ask.<\/span><\/h2><\/div>Contact Us<\/span><\/svg><\/a><\/div>
What is Epimelio?<\/span><\/svg><\/summary>

Epimelio is a cloud system for hair salons, barbershops, beauty centres, nail studios and spas. It brings together online booking, the staff calendar, client cards, checkout and receipts, SMS and email messages, payroll, stock and reports.<\/p><\/div><\/details>

Do you take a commission on bookings?<\/span><\/svg><\/summary>

No. Epimelio is not a marketplace. Your booking page shows only your business, and we never charge a commission for new clients who book through it.<\/p><\/div><\/details>

How does the free trial work?<\/span><\/svg><\/summary>

Sign up with your email and use every feature free for 14 days. Your business starts with ready-made services for its type, so you can try it with real appointments straight away.<\/p><\/div><\/details>

How much does it cost?<\/span><\/svg><\/summary>

We are finalising simple plans based on the size of your team. Start your free trial today, or contact us and we will tell you what fits your salon.<\/p><\/div><\/details>

Can it really not double-book?<\/span><\/svg><\/summary>

Yes. The check runs in the system itself, not only on the screen, so two people on two devices can never book the same stylist or room for the same time.<\/p><\/div><\/details>

What are multi-step services?<\/span><\/svg><\/summary>

Some services have several parts. A colour, for example: the stylist applies it, the colour processes while she sees someone else, an assistant does the wash, and the stylist finishes with the cut. Epimelio books each step with the right person and frees the time in between.<\/p><\/div><\/details>

Can my clients book online?<\/span><\/svg><\/summary>

Yes. You get your own booking page to share on Instagram, Facebook, Google and your website, or to embed on your site. Clients choose the service, the person and the time, confirm with an SMS code or email, and can change or cancel within your rules.<\/p><\/div><\/details>

Does it send SMS reminders?<\/span><\/svg><\/summary>

Yes. Confirmations, reminders 24 and 2 hours before, thank-you messages with your Google review link, birthdays and \u201ctime for your next visit\u201d go out automatically by SMS or email. SMS messages use credits that you top up by card.<\/p><\/div><\/details>

Can I take deposits or sell gift cards online?<\/span><\/svg><\/summary>

Yes. Connect your own Stripe account and clients can pay a deposit when they book, or buy gift cards from your page. The money goes straight to your account.<\/p><\/div><\/details>

Does it handle receipts and VAT for Cyprus?<\/span><\/svg><\/summary>

Yes. Services and products carry the VAT rates you set, with 19%, 5% and 0% ready for Cyprus. Receipts are numbered without gaps, can be printed on an 80 mm thermal printer or as an A4 PDF, and can be emailed to the client.<\/p><\/div><\/details>

Can my team use it on their phones?<\/span><\/svg><\/summary>

Yes. Epimelio works in any browser on computers, tablets and phones. Each person can see their own schedule, clients and payroll, and changes appear live on every device.<\/p><\/div><\/details>

Can I bring my existing client list?<\/span><\/svg><\/summary>

Yes. Import your clients from an Excel or CSV file, and Epimelio helps you find and merge duplicates. Search works in Greek and in Greeklish.<\/p><\/div><\/details>

Does it work for several locations?<\/span><\/svg><\/summary>

Yes. One account can have several locations, each with its own opening hours, staff, stock and booking page.<\/p><\/div><\/details>

Who can see and do what?<\/span><\/svg><\/summary>

There are roles for the owner, managers, reception, staff and your accountant. Staff see their own calendar, clients and payroll, reception handles bookings and checkout, and the accountant sees the reports.<\/p><\/div><\/details>

Is it available in Greek?<\/span><\/svg><\/summary>

Yes, everywhere: the app, the booking page, SMS, emails and receipts. Each client receives messages in their own language, Greek or English.<\/p><\/div><\/details>

Do you help us get started?<\/span><\/svg><\/summary>

Yes. We can help you set up your services and team, import your clients and get your booking page live. Just get in touch.<\/p><\/div><\/details><\/div><\/div>